The Undergraduate Office (UGO) is the centre of academic advising and support services for undergraduate business students on the UBC Vancouver campus.
Our goal is to help you from the moment you apply to the BCom program until you graduate, and to facilitate the best possible experience for you during your time with us. Visit us with questions about your program. We can direct you to resources to help you succeed and opportunities to enhance your experience. We’re always ready to assist you in navigating student life at UBC.
For the safety of all students, faculty, and staff, our physical office is closed. We are responding to queries through email (email@example.com) and offering online admissions and academic advising appointments. We cannot receive telephone calls at this time.
You'll find many of the answers to your questions about your program—as well as resources and services available to support you—on this site and at students.ubc.ca. If you still have questions or concerns, please visit our virtual office during business hours to ask a quick question in the chat or schedule an appointment with an academic advisor.
Academic advisors are available for one-on-one online advising appointments Monday to Friday from 10:00am to 3:00pm. Before scheduling an appointment, we recommend that you take the time to review mybcom.sauder.ubc.ca and students.ubc.ca for answers to many frequently asked questions.
Visit our virtual office
Mondays, Tuesdays, Thursdays, Fridays: 8:30am-4:30pm PT
Online request forms
*The registration assistance form is currently closed. It will reopen in December for Term 2 requests.
Please complete our registration assistance form if you need assistance to register for a required Commerce course. Our office will only process forms for which you provide a valid reason:
- unable to register in a standard timetable
- scheduling conflict between two or more required Commerce courses
- a required Commerce course is full (and you need it for promotion/graduation within the current session)
- unable to register for a Commerce course section that aligns with your time zone in Term 1*
- Varsity athletic commitments
* By late-October you will receive additional information about how to submit requests for changes to your Term 2 Commerce course registration on the basis of time zone.
Employment commitments, instructor and schedule preferences, courses required for a second option, and courses to fulfill requirements for a post-graduate program or credential such as CPA or CFA are not valid reasons to request registration assistance. Requests for these reasons will be dismissed.
Commerce instructors cannot add you to their classes; they will refer all requests to our office. Academic advisors will direct all requests to the registration assistance form.
Our office will attempt to accommodate your request based on seat availability in sections (not necessarily section preference), and in some cases seat availability in alternate courses that will fulfill the same requirement. Please allow at least three business days for processing.
If you have transfer credit for any courses within your STT, you can request to have them dropped after you've registered (you will not be able to drop them yourself). Depending on which course(s) are dropped, you may choose to take a reduced course load (that means fewer than 30 credits) or you may choose to register for additional non-Commerce electives. The choice is yours. Please review the information on the Registering for courses page carefully, including the impacts of a reduced course load, before submitting your request. Once we have dropped courses from your STT, we won't be able to reregister you in them.
We care about your wellbeing and are committed to supporting you in your academic pursuits. We recognize that sometimes unanticipated events or circumstances can affect your ability to complete your academic responsibilities.
You may be eligible for academic concession if your circumstances fall within certain categories. An academic concession is an allowance for you to make up missed coursework or an exam at a later date or by alternate means. Carefully review UBC's academic concession policy to understand the different types of concessions as well as how to submit a request.
Balancing a full course load is challenging, so a credit increase is not usually recommended, particularly if you work or have other responsibilities. If you are approved for a credit increase (3-6 credits max), you will not be eligible for academic concession for any issues related to your increased workload.
- Credit increases are only permitted after general course registration closes and all students have had a chance to register.
- Credit increases are not granted to allow for holding a spot on a waitlist.
- Year 1 students are not eligible for credit limit increases.
Your UBC transcript and diploma are official documents issued by the university to affirm your academic record and completion of degree program, respectively.
On occasion, you may be asked by a third-party to provide additional documentation regarding your studies at UBC, such as when applying to extend your study permit or proving your credentials to a potential employer. This is typically provided in the form of a letter from the school which may, for example, confirm:
- your status as a registered, full-time student
- your expected program completion date
- your completion of degree requirements
- conferral of your degree
You can download some of these letters on demand from the Student Service Centre (SSC), but others must be requested from the UGO.
Not all students can travel to Canada due to current travel restrictions. If your program components are all available online, you are encouraged to remain in your home country until travel restrictions change.
Carefully review the Travelling to Canada guide published by International Student Advising before requesting a travel support letter.
To receive a letter, you must meet one of the following criteria:
- You were registered for courses at UBC during the 2019 Winter Session, OR
- You are registered in courses that include mandatory in-person components during the 2020 Winter Session
An additional letter which outlines UBC’s requirement of having a strong Internet connection for online studies is available for download from the Travelling to Canada guide.
As explained in the travel guide, the final decision on your entry to Canada rests with the Canada Border Service Agency (CBSA) officer.
Letters are issued within 5 business days to the email address listed on your SSC account.
UBC resources and services
International Student Guide
Keep Learning (online learning support)
COVID-19 and UBC’s response (student FAQs)
Centre for Accessibility
Equity & Inclusion Office
Sexual Violence Prevention and Response Office
AMS Sexual Assault Support Centre
UBC Investigations Office
Office of the Ombudsperson for Students
Meet our team
Assistant Dean and Director
As the Assistant Dean and Director of the BCom program, I am responsible for the vision, leadership, and strategic planning for operation of the BCom program and related student services. My role is also to act as the liaison between students and the faculty. The UGO administers all matters concerning recruiting, admissions, academic programs, study abroad and exchange programs, personal and academic advising, scholarships and graduation. Please make a point of becoming familiar with our staff and services. We are here to assist you in any way we can!
Associate Director, Academic Services
I work with UBC Sauder students in the design of their educational plan based on their life goals, abilities, and aspirations while helping them interpret policies and procedures as they apply to their programs. Being a lifelong learner, I help them identify and improve their study habits and time management skills to enhance their academic performance. I also evaluate and make strategic recommendations for areas of improvement in student advising services while working closely with Commerce Peer Advisors. I have an M.Ed. in Adult Learning and Education, a B.Arch from ITESM, and over 15 years of experience in the field of education.
Associate Director, Admissions and Recruitment
UBC is my second home! Not only am I a UBC alumna, since graduating and prior to landing in UBC Sauder, I worked in a variety of capacities and units on campus including managing and/or advising in the Faculty of Law, School of Nursing and Enrolment Services. As part of the Admissions and Recruitment team, I support the university and school on our strategic goals to continue building a vibrant student population by working with others on campus in activities such as advising prospective students about the admissions process, our program, and resources; planning and participating in outreach events; facilitating the processing of applications to the BCom program and many other initiatives. As a member of the UGO team, I am also here to meet and greet, advise and help new students transition into our program.
I have been working in the admissions field for many years, and my goal is to bring outstanding students to the BCom program who can help enrich the environment at Sauder and continue to be successful. If you have any questions about the admissions process or requirements, please feel free to contact me.
Academic Advisor, Admissions & Recruiting
I have worked in the field of student recruitment and advising for many years, joining UBC Sauder in 2007 as an Academic Advisor and Recruiter for the BCom program. My career has been spent both in Canada and Australia, starting my career managing the Sociocultural Program for the UBC English Language Institute and also working as a study abroad and exchange advisor at Macquarie University in Sydney, Australia. I hold a BSc from the Faculty of Agriculture at UBC and a graduate degree in International Relations from Macquarie University.
As an Academic Advisor, I have been supporting BCom students for over 20 years to assist them in meeting their academic goals. This starts by sharing the many opportunities available to our students so that they can enrich their learning experience. I am also responsible for planning and scheduling the Commerce courses which will be offered each year so that students can build their program with the courses they want and need. If you have questions regarding your program, registration, course planning, academic issues, understanding UBC policies or need to be connected to campus resources, I would be pleased to assist you.
I have enjoyed advising international students since I first worked as a graduate school advisor and management trainer in Tokyo, Japan in 2001. I joined the UBC Sauder Undergraduate Office in 2005 and have strived to help each individual student reach their academic goals. I graduated from UBC in 1996 with a BA in International Relations and a Minor in History. After UBC, I completed my graduate studies in the Asia Pacific Management Cooperative Program at Capilano University.
I work with students to help them understand academic requirements, university policy and procedures and what kind of university resources are available to them. Equally important, though, is the collaborative work I do with students in exploring opportunities for personal and academic growth and in identifying strategies for capitalizing on their university experience. Before I joined UBC, I was an instructor and also had roles in education management. I have a BA in Political Science from SFU, an MA in East Asian Studies from Sogang University in Seoul and an MSc in Japanese Studies from the University of Oxford.
In my role as an academic advisor I assist students in understanding their program requirements, navigating the university's rules and policies, and connecting with campus resources to support their learning and wellbeing. I'm committed to helping BCom students make the most of their degree as they work toward their personal and professional goals. I'm an alumnus of UBC with a BSc in Biology.
As an academic advisor, I assist students with planning their studies on a path to the BCom degree. My mission is to get students’ questions answered and provide them with guidance through their program, so they can achieve their academic goals and prepare for what’s to come in their professional lives.
International Programs & Awards Advisor
I support UBC Sauder students in their participation in international programs; from the early stages of promotion through to transferring credits post-experience, and everything in between. I have travelled extensively and know first-hand the many amazing benefits of international exposure and studying abroad. I am also responsible for entrance and continuing student awards.
Associate Director, Student Engagement and Development
As the Associate Director, Student Engagement and Development, I develop and implement strategic plans and initiatives to enhance student development and foster strong student communities. In practice, this means I oversee orientation and transition programs and work closely with student leaders and key stakeholders, including the Commerce Undergraduate Society and the Dean’s Student Advisory Council. With a background in intercultural learning and student advising, I am passionate about enhancing the BCom student experience.
Student Engagement and Development Advisor
I am the lead advisor for The Spark planning committee, a support for CUS clubs and services, and your go-to person for anything related to student engagement. I graduated from UBC Sauder in 2014 with a specialization in Marketing – however after my involvement in the Student Leadership Conference, CUS, COMM 202, JDC West and orientations I knew that event planning is what I wanted for my career. After 2 years of planning events in and out of Sauder, I am now excited to be part of the UGO team to help students plan The Spark Orientation and explore many other involvement opportunities.
Student Engagement and Development Advisor
As one of the Student Engagement and Development Advisors, I am responsible for developing and implementing orientation and transition programs for BCom students at UBC Sauder. I also work closely with student leaders and key stakeholders, including the Commerce Undergraduate Society. As an undergraduate student at the University of Toronto, I was heavily involved in student organizations and through this developed a passion for higher education and student development. Since graduating in 2016, I have held various positions in higher education and am now excited to be part of the UGO team. I am also a UBC student myself and am pursuing my Master of Education part-time. Looking forward to working with you all to enhance the UBC Sauder student experience!
I manage the UGO's communications to the BCom program's applicants and current students through email, the myBCom bulletins newsletter, myBCom and prospective student websites, social media channels, digital screens, and print materials. I strive to provide targeted, relevant, and timely information about the many opportunities and services students can access during their time here.
Program Coordinator, SSE Kenya
Program Assistant, Large Course Support
Program Assistant, Large Course Support
Contact our Student Peer Advisors at firstname.lastname@example.org