Technical Support and Issue Reporting

CWL issues

If you are unable to access Workday with your CWL, please request support at https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/problems-your-cwl

Known issues

UBC's Workday Implementation Team is actively working to resolve known data migration issues from the Student Service Center to the new system. If the Log in to Workday Student message you received indicated that there are data sync issues affecting your record, please wait for further updates and instructions. Do not submit this form.

If the Log in to Workday Student message you received indicated that there are currently no known data quality issues with your record, but you encounter any data quality issues as you review your record in Workday Student, please reach out to Enrolment Services as instructed.

Option declaration

If you are unable to declare your option in Workday, please review our website for further instructions: mybcom.sauder.ubc.ca/option-declaration

Registration

If you have completed prerequisites/co-requisites that are not recognized in Workday, please review our website for further instructions: https://mybcom.sauder.ubc.ca/regi-assist

You may observe discrepancies between your Academic History and the Academic Progress Report (APR). The APR has limitations and must be used in combination with our Course Planning Worksheets and Elective Checklist for accurate degree planning. The Undergraduate Office continues to update students' APRs on an ongoing basis. Learn more about how to use your APR here: https://mybcom.sauder.ubc.ca/apr.