Technical Support and Issue Reporting
CWL issues
If you are unable to access Workday with your CWL, please request support at https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/problems-your-cwl
Known issues
UBC's Workday Implementation Team is actively working to resolve known data migration issues from the Student Service Center to the new system. If the Log in to Workday Student message you received indicated that there are data sync issues affecting your record, please wait for further updates and instructions. Do not submit this form.
If the Log in to Workday Student message you received indicated that there are currently no known data quality issues with your record, but you encounter any data quality issues as you review your record in Workday Student, please reach out to Enrolment Services as instructed.
Option declaration
If you are unable to declare your option in Workday, please review our website for further instructions: mybcom.sauder.ubc.ca/option-declaration
Registration
If you have completed prerequisites/co-requisites that are not recognized in Workday, please review our website for further instructions: https://mybcom.sauder.ubc.ca/regi-assist
You may observe discrepancies between your Academic History and the Academic Progress Report (APR). The Undergraduate Office is in the process of updating all students’ APRs. Please do not report discrepancies in your APR at this time while we complete this work. Please refer to the BCom course planning worksheets to track your degree requirements and plan your courses.
Program and registration-related issues
The following webform is for UBC Sauder BCom students to report program and registration-related technical issues related to Workday Student. If you are a student registered in another program at UBC, please refer to supports provided by your home Faculty.
Valid reasons to request technical assistance through this webform may include:
- Being unable to resolve saved schedule alerts or error messages (after reviewing Tutorial: Troubleshooting your saved schedule)
- Technical issues preventing registration when your registration opens
- Encountering unexpected system errors during registration
Please provide a detailed description of your issue and attach any relevant screen shots if applicable.
Reported issues may take several days to resolve. We will provide updates on the status of your request as soon as we have information to share.